The following terms apply to all online and in person ticket orders for events purchased from the Lone Tree Arts Center Box Office. By submitting your order you agree to these terms and conditions. Please note that: due to the nature of live theatrical bookings, all programs, dates and times are subject to change without advance notice to ticketholders.
Review your event, date and seating area selection carefully before submitting your order. There are no cancellations or refunds. If we are able to accommodate a ticket exchange, exchange fee and/or upgrade charges may apply. In the case of inclement weather, tickets may be exchanged but not refunded. Your order is subject to acceptance by the Lone Tree Arts Center Box Office. Please verify that all information on your order is correct before submitting so that you may be contacted should questions arise.
Season and single ticket holders, for productions with multiple performances only, may exchange tickets into the same production up to 24 hours prior to the ticketed performance time. Season ticket holder exchanges are complimentary, upgrade charges may apply. Single ticket holders may incur a $5.00 per-ticket exchange fee and/or upgrade charges. No exchanges will be made for one-performance only events. Exchanges are at the discretion of the Lone Tree Arts Center Box Office, subject to availability.
Exchanges from a performance for which you are currently ticketed into another performance may be made at the ticket counter in the Lone Tree Arts Center or by phone at 720.509.1000.
All tickets are subject to a per-ticket handling charge, which appears in the ordering process. Print at home tickets are attached to an e-mail confirmation of your order. Spam controls may affect delivery of your print at home tickets and confirmation. The Lone Tree Arts Center is not responsible for failure of e-mail deliveries.
All online orders will receive an e-mail confirmation detailing items purchased, services charges, payment amount and method of payment. If you do not receive a confirmation please contact the box office as soon as possible.
Special services are available for persons with disabilities. Please specify your needs when ordering tickets. The theaters are equipped with audio enhancement headsets to assist patrons with hearing impairments. We will make reasonable accommodation for persons with disabilities.
All mailed tickets require a minimum of 10 days for delivery. The Lone Tree Arts Center is not responsible for delivery delays. Any tickets we are unable to mail will be held at will call.
Computer system failure or error shall not be the responsibility of The Lone Tree Arts Center.
Patron Service is available - by phone at 720.509.1000; in person at the box office counter in the Lone Tree Arts Center, 10075 Commons Street; or by E-mail at firstname.lastname@example.org.
Ticket Representatives are at the box office one hour prior to curtain and through intermission for your convenience.
The Lone Tree Arts Center and City of Lone Tree reserve the right to modify, clarify, update and revise these rules and guidelines at any time as deemed necessary to protect the public health, safety and welfare and/or as necessary to protect the performers, employees, patrons and facilities in any manner deemed appropriate by officials of the Arts Center.